At Key we design digital products that are used by millions of clients across the U.S. We have an opportunity to make continuous improvements that have a significant impact on how people interact with the bank. Our digital designers are focused on deeply understanding client functional and emotional needs, and constructing compelling, beautifully designed experiences across the client journey. We are looking for passionate, multidisciplinary designers who are as comfortable with brainstorming and creative thinking as they are with revising and testing concepts based on developer and researcher feedback. We need UX/UI designers who will obsess about the customer experience as well as the business benefit of their work. This is a highly collaborative environment where the right individual can truly make a difference in Key’s client experience.
We have a relaxed work environment that encourages free thinking and open dialogue around the future of banking and financial wellness. Our digital designers are involved in the execution of all visual design and user experience, UX research, testing and refinement — with end-to-end influence throughout the product’s development. Productive collaboration with product management and engineering to define and implement solutions for product direction, visuals and experience is critical to the success of this team.
Relevant Backgrounds
- User Experience Design
- Digital Product Design
- Customer Experience Design
Core Competencies
- Possess a broad strategic vision for end-to-end experience and well-developed complex problem-solving abilities
- Translating complex business requirements into storyboards, detailed user flows, wireframes, visual design mockups, process flows and sitemaps to effectively conceptualize and communicate detailed interaction behaviors
- Support user research and communicate interaction and design ideas and direction
- Ability to effectively support and present defense of designs and key milestone deliverables to a wide range of stakeholders including peers and executive-level stakeholders
- Current with UX trends and design and prototyping software
- Ideally would have experience in a continuous delivery product environment
- Experience working in an agile team environment is a plus, but not a requirement
So I would say my role is very similar to what I've done even at smaller companies, being a user experience designer, you sort of have a certain set of steps that you generally take.
I would say what a positive was is before I was doing a lot of the research and kind of upfront user testing myself, and now we have a research team.
So if we really want to dive deep into a problem we actually have a team that can help us do that which I think is pretty awesome.
So I joined about a year and a half ago, I got my first promotion this past January so I've already started to see some of that growth where the beauty of our team is because it's so small, you can really move into roles where you start to see gaps and really start to take on more work... not more work, but take on more responsibility than what's asked of you.
And I think that kind of helps push people into those leadership positions and helps people move their career forward.
In my experience, the leadership has been hands off in a good way I think that the leaders across product and design are pretty great about not micromanaging and really letting you develop your talents and your own leadership skills.
I think we're all there for each other when we need it but there's kind of this nice autonomy that you're trusted to do your work.
The cool part about banking is it's an important part of people's lives, right?
It's their money, it means a lot to people.
And so really being able to help them understand their money, learn how to grow their money, help them stop getting fees, all the things we could do to really make their lives easier and hopefully make their lives better.
UX Designer Spotlight
Our digital designers and writers are focused on deeply understanding client functional and emotional needs and constructing compelling, beautifully designed experiences across the client journey.
So financial wellness is a way of having a conversation with a client, really understanding what their needs are and then being able to give them good advice, not only about products that they might need, but also just advice that might help them in their personal lives, advice that might help them if they own a small business, advice that might help them as a small business owner.
And to me, that's really taking banking to the next level.
So my team works in the, what we call omni-channel originations.
And what we're doing is we're creating a new way of opening accounts at KeyBank.
What used to take 40 minutes and was an across the desk experience in a branch where a banker was on one side and you were on the other side and the client, maybe that felt very judged.
They didn't know what the banker was looking at.
The banker was asking them all these questions about, you know, let me see your driver's license.
You really got this feeling that the bank didn't trust you.
We're changing that experience altogether.
And what we've turned it into is a five minute transparent experience where the banker turns the screen so the client and the banker are looking at the same thing the whole time.
They understand why we're asking every question.
And it only takes five minutes to open an account like it should.
Banks are trying to figure out how are we going to become more relevant.
What we're realizing is we really just have to tap into that human experience and how money allows people to get stuff done.
So that's what I really get passionate about.
How Digital@Key supports Financial Wellness
We tap into the human experience by creating digital tools that enable our bankers to have engaging, interactive conversations with clients.
We are a large bank, but we're not so large that there's complexity that we can't manage.
We're large enough to have the scale, technological scale, marketing scale, brand scale, but not so big that we can't make decisions and execute.
Key really is a technology company that's doing banking.
If you think about, in any given second, millions of transactions are happening right now at Key.
We have millions and millions of customers who are relying on our technology to buy a cup of coffee or to finance a car, and all of that is technologically and digitally enabled.
It creates a really interesting sandbox if you're an engineer, to build on progressive systems, and platforms, if you're a designer to design client experiences that delight.
It's just a really nice canvas that comes with scale, that comes with millions and millions of clients, whether it be a consumer client, an individual doing their banking, or the largest corporations who count on Key to do their banking at the corporate level.
They rely on that technology, so I think when people do come here and bring their progressive competencies around engineering, around design, around data and analytics, what they find is big challenges, hard problems to solve, and when they do solve those problems, the ability to see their solutions at scale, which is pretty neat.
Projects and programs and opportunities we have definitely outnumbers the talented people we can put against it, so we have the problems, we have the challenges.
We need great people to come help us solve those.
Digital@Key Career Opportunities
We offer opportunities to use your skills to help solve problems using inventive, digital solutions, and agile thinking.
So we are in the middle of or going through a digital transformation at Key.
We're creating new platforms that our clients interact with Key every day, 91% of our interactions at Key are digital.
So we're making platforms, whether it be for our customer clients, our middle market companies, or our largest enterprises, we want to be able to provide them digital capabilities that they can interact with Key.
So we have teams who are really focused on making that an amazing experience and making digital the brand for Key, for those clients.
Because many of them choose to interact with us that way.
The second thing we're working on, is we've recently acquired a FinTech called Laurel Road.
Laurel Road provides a national digital first, student loan refinance program, namely for doctors and dentists, they have partnerships with some of the largest associations, dental associations, medical associations, and we're looking at how can we expand, the services and capabilities, nationally, in digital first for these doctors and dentists.
So, a transformation of Key, digitally, and how do we turn Laurel Road into a national digital bank that's serving the healthcare profession broadly?
So, as we think about our digital transformation, we need people at Key who bring those progressive competencies, things like engineering, things like an analytical mindset, things like design, both UX and UI, those are the competencies that will help us move forward.
Digital@Key: What We're Working On
Be a part Key’s digital transformation.
Learn more about the Digital Design opportunities available now.