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Privacy & Security

State-of-the-art security to help protect our clients.

We take the security of your data and information seriously. That’s why we use sophisticated tools, technology and training to keep the information you entrust to us safe, protected and secure.

Current Security Alert

We understand it’s an uncertain time and you may have acute concerns about the safety of your finances. It’s important to stay vigilant by following best practices regarding cybersecurity to protect your finances and your identity.

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How We Protect Your Information

Have confidence that whether you access your accounts online, by phone, through an ATM or in our branches, your information is being kept safe.

A digital depiction of a padlock in front of a matrix of binary code

KeyBank uses best practices for security when we call clients

KeyBank does keep in touch with clients and provide service through legitimate calls, emails and texts. When we contact you, we will never ask you to provide or verify your:

  • Full Social Security or account numbers
  • One-time password
  • Username or password
  • Answers to security questions over the phone

To safeguard your information, we also use:

  • Industry-leading cybersecurity tools, practices and technology
  • Multifactor identification practices that protect clients’ identities
  • Our Cyber Defense Center, which tracks the latest threats
  • Our Fraud Prevention Services group, which monitors client accounts proactively for suspicious activity

If You Think You May Be a Victim of Identity Theft, Contact KeyBank Immediately

  • To report confirmed fraud or identity theft on your KeyBank account, call 1-800-433-0124.
  • To report a lost or stolen KeyBank credit or debit card, call 1-800-539-9056. For clients using a TDD/TTY device, please call 1-800-539-8336.

If You Believe You’ve Received a Suspicious Email

  • Forward the email to reportphish@keybank.com (do not change or retype the subject line).
  • Do not open any attachments or click on any links.
  • If you opened attachments, or clicked on any links, call Online Banking Support at 1-800-539-1539.

Consumer Security

KeyBank prioritizes protecting account and identity information using account alerts, advanced data protection, strong encryption and tough sign-on requirements so KeyBank clients can bank with confidence.

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Business Security

No matter the size of your business, from sole proprietorship to multinational corporation, KeyBank takes the same care to protect your accounts, information and customers from fraud, theft and cyberattack. We offer multiple ways to protect your data and the sensitive information associated with it.

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Security Alerts

Security alerts increase awareness of fraudulent activities you may encounter and equip you with the knowledge needed to help protect your accounts.

View the latest alerts

Privacy

Your privacy is of the utmost importance to us. KeyBank has implemented strict procedures and processes to ensure your information remains private.

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Responsible Disclosure Program

If you believe you have identified a potential security vulnerability in any product, system, or asset belonging to KeyBank, Cain Brothers, KeyBanc Capital Markets, or Laurel Road ("KeyBank"), please submit a report to our Responsible Disclosure Program at HackerOne.