The merging of banking and FinTech is leading to big changes in how we think about our business. We embrace the change and are investing in FinTech solutions that are evolving how our clients interact with us. These changes are exciting but complex, and we are looking for Digital Product Management team members who are motivated by big challenges and are ready to dive headlong into helping us grapple with complexity, build solutions and turn our visions into a reality. Our work is having a tangible impact on millions of Key customers across the U.S. every day.
We are building software that drives experiences. This team initiates and leads projects aimed at enhancing Key’s digital banking capabilities – collaborating with marketing, tech, product and vendor partners to maximize our digital experience and investment. We are looking for flexible, multi-disciplinary product managers with a desire to develop, manage and work to enhance the entire digital product lifecycle at Key.
Relevant Backgrounds
- Digital Product Management
- eCommerce
- Customer Experience
- Software Development/Engineering
- Entrepreneurship/Start-up
Core Competencies
- Experience in developing digital product roadmaps with aggressive product delivery cycles
- Knowledge of FinTech solutions and experience with managing the client journey – with both a focus on what’s next in our industry and an awareness of larger digital trends taking shape
- Demonstrated ability to drive revenue through digital channels (digital marketing, e-commerce, online customer experience)
- Strong collaboration, people management and relationship building skills - anticipating, monitoring and meeting the needs of internal and external clients
- Established background in analytics with a demonstrated ability to synthesize data from multiple sources into meaningful conclusions and actionable strategic plans that support business objectives
- Solid understanding of user-centered design and test-and-learn techniques and tools
- Experience working in the financial industry and in an agile team environment is a plus, but not a requirement
So people who are looking at their career and wondering,should they go to a bank, should they go to another institution?
What I can tell you is banking is a very interesting space and it's because we really have the resources and the realization that we need to change.
And so, there's just a huge opportunity to drive change in banks these days and particularly at KeyBank.
When you think about a bank and you think about a career in a banking world, do you think about an institution that's been there for 150, 200 years, it's a brick and mortar building.
But when you really look at banks, banks have a fantastic opportunity because they have so much data on their clients and the ability to drive that insights out of that data and do things that are unique and different is something that a lot of other industries don't have.
One of the things I like about working in the digital product world is you have that unique opportunity to interact with the creative designers and develop the best user experience and think about things from a design perspective, but you also have the ability to look at the data and the analytics and ask that question, why are we doing this?
What trends are we noticing from the data?
So I have found one of the things that fascinates me and excites me most about my job is being able to use that data analytics plus the creativity, to be able to develop the best product.
If you are able to listen to your stakeholders, you're able to take them into consideration, and work with them, and have that passion to get something done, then this could be a great place for you to make some real changes.
Digital Product Manager Spotlight
Our Digital Product Management teammates are flexible, multi-disciplinary product managers who desire to develop, manage, and work to enhance the entire digital product lifecycle at Key.
So financial wellness is a way of having a conversation with a client, really understanding what their needs are and then being able to give them good advice, not only about products that they might need, but also just advice that might help them in their personal lives, advice that might help them if they own a small business, advice that might help them as a small business owner.
And to me, that's really taking banking to the next level.
So my team works in the, what we call omni-channel originations.
And what we're doing is we're creating a new way of opening accounts at KeyBank.
What used to take 40 minutes and was an across the desk experience in a branch where a banker was on one side and you were on the other side and the client, maybe that felt very judged.
They didn't know what the banker was looking at.
The banker was asking them all these questions about, you know, let me see your driver's license.
You really got this feeling that the bank didn't trust you.
We're changing that experience altogether.
And what we've turned it into is a five minute transparent experience where the banker turns the screen so the client and the banker are looking at the same thing the whole time.
They understand why we're asking every question.
And it only takes five minutes to open an account like it should.
Banks are trying to figure out how are we going to become more relevant.
What we're realizing is we really just have to tap into that human experience and how money allows people to get stuff done.
So that's what I really get passionate about.
How Digital@Key supports Financial Wellness
We tap into the human experience by creating digital tools that enable our bankers to have engaging, interactive conversations with clients.
We are a large bank, but we're not so large that there's complexity that we can't manage.
We're large enough to have the scale, technological scale, marketing scale, brand scale, but not so big that we can't make decisions and execute.
Key really is a technology company that's doing banking.
If you think about, in any given second, millions of transactions are happening right now at Key.
We have millions and millions of customers who are relying on our technology to buy a cup of coffee or to finance a car, and all of that is technologically and digitally enabled.
It creates a really interesting sandbox if you're an engineer, to build on progressive systems, and platforms, if you're a designer to design client experiences that delight.
It's just a really nice canvas that comes with scale, that comes with millions and millions of clients, whether it be a consumer client, an individual doing their banking, or the largest corporations who count on Key to do their banking at the corporate level.
They rely on that technology, so I think when people do come here and bring their progressive competencies around engineering, around design, around data and analytics, what they find is big challenges, hard problems to solve, and when they do solve those problems, the ability to see their solutions at scale, which is pretty neat.
Projects and programs and opportunities we have definitely outnumbers the talented people we can put against it, so we have the problems, we have the challenges.
We need great people to come help us solve those.
Digital@Key Career Opportunities
We offer opportunities to use your skills to help solve problems using inventive, digital solutions, and agile thinking.
We have had terrific success of not only drawing but retaining very talented engineers that are coming from some of the most progressive companies in the world and they're coming and bringing their careers to Key, and I get the opportunity to work with a lot of them.
And when you ask them, why did you choose Key? Why are you staying at Key?
I think there's just a theme of there are very big problems to work on.
I get the opportunity to build solutions and ship code and ship product, and I can see pretty quickly the impact of the software I'm building that it has on clients and colleagues.
So I think just the opportunity to come and be part of a company that has scale, but also understands the importance of engineering to a digital transformation.
It just becomes a neat sandbox, and progressive engineers are finding it a neat place to bring their talents.
Why Key – Engineers
You don’t have banking experience to join Key; we are equal parts—financial institution and technology innovator—creating solutions to solve our clients' vital needs.
See the Digital Product Management opportunities available now.