Renee Osborne

Interview

What has your Key career path looked like?

I’ve been with Key for 23 years. I started doing data entry/customer service work, worked in the branch network for 17 years and more recently decided to try something new – Mortgage. Key is big on promoting internally and my desire to move to a new department was well-received. The training is great. I get to sit down with seasoned MLOs and shadow them. Helping people find their dream home is really exciting!

What do you like most about Key’s culture?

Three things:

1. I have so many friends from many different backgrounds and I’m so proud to work for a place where we respect each other and people can feel comfortable being who they are.
2. I like that we do things the right way and are responsible – focused on what is best for our clients and for our industry.
3. Key continues to grow. Taking our Mortgage services in-house has made a difference in our speed and ability to serve clients.

Tell me about your team…

I like to think we are a fun group. Everyone gets along. Someone is always raising their hand to lend a helping hand or go the extra mile to get things done. Also, I can’t say enough about my boss. She is always there to help. If I need something, it gets escalated and I feel heard. My input has actually led to policy changes. I’ve never experienced that with another employer.