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Reset PIN

Unlock, reset or request a new PIN.

If you’re having trouble remembering your KeyBank credit or debit card PIN, or you’re concerned someone else might know it, you can reset your PIN easily and securely by phone or by mail.

Reset Your KeyBank Mastercard® PIN

Phone

Request a new PIN or change or unlock your PIN immediately by phone.

 

1-800-KEY2YOU® or 1-888-KEY4BIZ

For clients using a TDD/TTY device, please call 1-800-539-8336

Mail

Stop in a branch and ask for a new PIN to be mailed to you.

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